Who has the longest, uninterrupted service record of technology deployment in the industry?
Voice over Internet Protocol
VoIP technology delivers cost-effective, feature-rich alternatives to traditional business phone systems.
As companies become increaslingly aware of the benefits of VoIP, the deployment of this exciting new
technology becomes easy to justify.
A growing number of companies have come to embrace a Supply Chain methodology to VoIP technology
implementation. This approach allows organizations to intelligently assess the balance between
capital and operational spending, make the most of existing infrastructure, and make the best
financial decisions when choosing what to buy, what to lease, and what to manage.
Supply Chain Solutions for IP Telephony offer maximum flexibility for the future, consideration
of legacy systems and infrastructure, and can yield an attractive Return on Investment. Companies
are able to cut their capital expenditures, streamline their organizational structure, and are
also able to deliver better service with more features to their end users.
TIS brings mastery over the entire Supply Chain Process to
ensure rapid, accurate, and cost-effective deployments of VoIP technologies nationwide-which
help customers reduce telecommunications costs and improve business processes.
Plan-TIS works with the customer to craft a master course of action, and
assists in the analysis of usage patterns as well as infrastructure, platform, and capacity
requirements. Site surveys can be conducted that refine the best solutions. TIS uses its
proprietary suite of software tools, eDeployT, to support planning,
as well as all other downstream supply chain activities.
Source-TIS will help to identify, select, schedule, and finance sources of
supply that includes IP telephony phone systems, VoIP gateways, and all other devices and installation
materials. TIS works with telecommunications providers and assists with service and circuit provisioning
to support the customer solution.
Build-TIS utilizes its proprietary Integrator's Workbench automated
configuration tool to pre-configure and test telephony devices with extraordinary accuracy
and consistency.
The automated Workbench ensures zero-defects by generating customized device documentation and labels only
after the device has been properly configured and tested. The creation of timely and accurate
installation instructions, shipping documents, and labels, plus any other customer-specific
documentation during the configuration process helps to ensure that integration and staging are
completed correctly and in a timely manner.
Deliver-TIS dispatches devices, materials, tools, and field
technicians on a just-in-time schedule, ensuring punctual installation within agreed-upon
SLAs. TIS manages the complete on-site scope of work-from preparation, execution, and documentation
through final inspection of the installed telephony solution before delivering the site for
customer acceptance. TIS can also provide on-site user training as phones are activated.
Service and Return-TIS can assume responsibility
for all replaced telephone and PBX equipment and components. TIS can refurbish and warehouse
returned equipment for re-sale or the equipment can be disposed of according to government
regulations and industry standards.
Staging and Configuration Center-Key to TIS' mastery of technology
supply chain logistics is our Staging and Configuration Center: a near-100,000 square foot
facility that stands as the industry's showcase for high-volume device preparation, assembly,
and verification. TIS' Call Center is capable of handling tier 1 technical issues, management
of warranty returns and prompt replacement, and administration of manufacturer warranty
claims issues.
TIS has successfully deployed a VoIP telephony solution for a national retail bank. For this customer, TIS performed over 650 Site Surveys at bank branches, data centers, and corporate offices. From its Staging and Configuration Center, TIS managed the bank's IP telephony assets and logistics in preparation of installation. TIS' Supply Chain Management tool eDeploy, was used to efficiently coordinate the mutual efforts of bank personnel, the networktelephony device OEM, and TIS' configuration and deployment teams.
