The Total Cost of Ownership (TCO) of desktop computing devices, over three years, is four to five times the cost of acquisition.

TIS' mastery over the Integrated Supply Chain Process ensures rapid, accurate, and cost-effective deployments of desktop technologies-helping customers realize the financial advantages of sensible hardware management.

Plan-TIS works with the customer, as well as other supply chain partners, to craft a Master Plan that minimizes the number of different configurations, reduces the need for upgrades to an essential minimum, resynchronizes refresh cycles, and loads and tracks vital asset data. TIS uses its proprietary suite of software tools, eDeployT, to support planning, and all other downstream supply chain activities.

Source-TIS will help to identify, select, and source all necessary desktop devices and components in keeping with the agreed-upon Master Plan. At the customer's option, TIS can either lead negotiations with OEM providers or source and finance the necessary equipment directly from hardware manufacturers. Once procured, TIS receives, warehouses, and tracks the inventory throughout the entire deployment process.

Build-Key to the ability of TIS to deliver TCO efficiency is its Staging and Configuration Center: a near-100,000 square foot facility that stands as the industry's showcase for high-volume preparation, assembly, and verification. From this site, TIS is able to deliver unmatched Desktop Lifecycle Services specifically designed for the deployment of complex computer and network technologies to hundreds or thousands of customer locations.

The capacity of the Center-equipped with unique toolsets, trained staff, and proprietary processes- allows TIS to easily scale and tailor its services to accommodate the most aggressive desktop deployment schedules.

Deliver-TIS dispatches devices, materials, and tools on a just-in-time basis to ensure a prompt installation of equipment within agreed-upon SLAs. At the customer's option, the installation work can be outsourced to TIS. In this scenario, TIS manages the complete on-site scope of work-including preparation, work execution, and installation documentation. TIS then proceeds through a quality inspection step before seeking final customer acceptance. Throughout this phase of the supply chain process, TIS relies heavily on its proprietary eDeploy platform to enhance communication among project participants, and to promote quicker, better-informed decision-making. The upshot of using eDeploy in this critical phase of deployment is to accelerate overall project timelines.

Service and Return-TIS assumes responsibility for service, repair, return, and disposal of all equipment and components. TIS can refurbish and warehouse returned equipment for re-sale or the equipment can be disposed of according to government regulations and industry standards. The TIS Call Center is capable of handling tier 1 technical issues and escalations, and can dispatch technicians to handle all equipment move, add, or change requests. In addition, TIS can manage all hardware manufacturer warranty claims and issues.

The Bottom Line-What are the benefits of TIS' Desktop Services? Rapid, error-free, cost-effective deployments that improve a customer's ROI and which serve to steal the march on the competition.