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Supply Chain Solutions For IP Telephony:

Strategies For Cost-Effective Deployment

Voice over Internet Protocol (VoIP) technology delivers cost-effective, feature-rich alternatives to traditional business phone systems. As companies become increasingly aware of the benefits of VoIP, the deployment of this exciting new technology becomes easy to justify.

A growing number of companies have come to embrace a Supply Chain methodology to VoIP technology implementation. This approach allows organizations to intelligently assess the balance between capital and operational spending, make the most of existing infrastructure, and make the best financial decisions when choosing what to buy, what to lease, and what to manage.

Supply Chain Solutions for IP Telephony offer maximum flexibility for the future, consideration of legacy systems and infrastructure, and can yield an attractive Return on Investment. Companies are able to cut their capital expenditures, streamline their organizational structure, and are also able to deliver better service with more features to their end users.

IP Telephony Technologies:

Deployed Through A Sound Service Model

TIS brings mastery over the entire Supply Chain Process to ensure rapid, accurate, and cost-effective deployments of VoIP technologies nationwide-which help customers reduce telecommunications costs and improve business processes.

Plan-TIS works with the customer to craft a master course of action, and assists in the analysis of usage patterns as well as infrastructure, platform, and capacity requirements. Site surveys can be conducted that refine the best solutions. TIS uses its proprietary suite of software tools, eDeploy, to support planning, as well as all other downstream supply chain activities.

Source-TIS will help to identify, select, schedule, and finance sources of supply that includes IP telephony phone systems, VoIP gateways, and all other devices and installation materials. TIS works with telecommunications providers and assists with service and circuit provisioning to support the customer solution.

Build-TIS utilizes its proprietary Integrator’s Workbench automated configuration tool to pre-configure and test telephony devices with extraordinary accuracy and consistency.

The automated Workbench ensures zero-defects by generating customized device documentation and labels only after the device has been properly configured and tested. The creation of timely and accurate installation instructions, shipping documents, and labels, plus any other customer-specific documentation during the configuration process helps to ensure that integration and staging are completed correctly and in a timely manner.

Deliver-TIS dispatches devices, materials, tools, and field technicians on a just-in-time schedule, ensuring punctual installation within agreed-upon SLAs. TIS manages the complete on-site scope of work-from preparation, execution, and documentation through final inspection of the installed telephony solution before delivering the site for customer acceptance. TIS can also provide on-site user training as phones are activated.

Service and Return-TIS can assume responsibility for all replaced telephone and PBX equipment and components. TIS can refurbish and warehouse returned equipment for re-sale or the equipment can be disposed of according to government regulations and industry standards.

Staging and Configuration Center-Key to TIS’ mastery of technology supply chain logistics is our Staging and Configuration Center: a near-100,000 square foot facility that stands as the industry’s showcase for high-volume device preparation, assembly, and verification. TIS’ Call Center is capable of handling tier 1 technical issues.management of warranty returns and prompt replacement.and administration of manufacturer warranty claims issues.

Case Study
TIS has successfully deployed a VoIP telephony solution for a national retail bank. For this customer, TIS performed over 650 Site Surveys at bank branches, data centers, and corporate offices. From its Staging and Configuration Center, TIS managed the bank’s IP telephony assets and logistics in preparation of installation. TIS’ Supply Chain Management tool eDeploy, was used to efficiently coordinate the mutual efforts of bank personnel, the network telephony device OEM, and TIS’ configuration and deployment teams.

At project conclusion, TIS had:

• Deployed IP telephone systems to 654 branches, 3 data centers, and 2 corporate office buildings
• Converted 80+ new branch acquisitions
• Installed 10,000+ IP telephones
• Pre-configured and deployed more than 850 Voice gateways, 750 switches, and 950 routers
• Reduced installation labor costs by 60%
• Increased productivity from 5 to 15 voice cut-overs per night