TIS...
Supply Chain Services
for the Self-Service Kiosk Industry.

TIS recently conducted an extensive survey of suppliers and purchasers of self-service technologies.

The numbers expose serious issues that demand immediate attention. In the coming months, thousands of self-service kiosks will be deployed to merchant locations in many industries. However, the companies planning to deploy these solutions are not certain how they will effectively manage critical aspects of their implementation.

As purchase and deploy decisions approach, self-service technnology suppliers must be equipped with the information and confidence necessary to turn plans into reality. Fortunately, these suppliers, as well as their customers, can rely on TIS' mastery over the entire Supply Chain Process: Plan, Source, Build, Deliver, Service and Return-to ensure seamless deployments to large numbers of sites anywhere in North America.

TIS stands ready, with a comprehensive approach that meets these requirements. The upshot is evident in markedly reduced transaction costs, faster deployment times, improved service levels, and significantly improved returns on invested capital-without issues or delay.

Plan-TIS works with the customer, as well as other technology supply chain partners, to craft a master course of action that ensures the right self-service systems are delivered in the right quantities- at the right time-and at the right cost. Site surveys are conducted and results documented as part of the early planning process. This is a critical step because recent surveys have indicated that only 21% of enterprise customers planning a self-service kiosk installation have actually concluded a physical site plan, and guest traffic analysis of the expected kiosk location. Revisits, rework, and delays are usually the norm when this important planning step is circumvented.

TIS uses its proprietary suite of software tools, eDeploy, to assist in the planning phase as well as all other downstream supply chain activities. eDeploy allows all project participants to track the status of orders, assets, and sites in addition to other information inherent to the deployment process in real time.

Source-TIS helps to identify, select and source all necessary self-service equipment and components in keeping with the agreed-upon Master Plan. At the customer's option, TIS can either lead negotiations with component OEM providers or source and finance the necessary equipment directly from manufacturers. Once procured, TIS receives, warehouses, and tracks the inventory throughout the entire deployment process.

TIS prepares and assembles complex kiosk systems with unmatched pace, consistency, and accuracy.

Build-Key to TIS' mastery of supply chain logistics is its Staging and Configuration Center: a near-100,000 square foot facility that stands as the industry's showcase for high-volume device preparation, assembly, and verification. TIS will configure, load, and test hardware and software components as called for in the deployment schedule. From the Center, TIS is able to deliver perfectly-matched components destined for installation to hundreds or thousands of customer locations.

The capacity of the TIS' Staging and Configuration Center- equipped with unique toolsets, trained staff, and proprietary processes-allows TIS to scale and tailor its services to accommodate the most aggressive deployments. The result is a tighter, shorter, more accurate delivery process.

Deliver-TIS dispatches devices, materials, and tools on a just-in-time basis to ensure a prompt installation of equipment within agreed-upon SLAs. TIS manages the complete on-site scope of work-including preparation, work execution, and installation documentation. TIS then proceeds through a quality inspection step before seeking final customer acceptance. Throughout this phase of the supply chain process, TIS relies heavily on its proprietary eDeploy platform to enhance communication and to promote quicker, better-informed decision making.

Service and Return-TIS assumes responsibility for service, repair, return, and disposal of all equipment and components. TIS can refurbish and warehouse returned equipment for re-sale or the equipment can be disposed of according to government regulations and industry standards. The TIS Call Center is capable of handling tier 1 technical issues and escalations, and can dispatch technicians to handle all equipment service and return requests. In addition, TIS can manage all hardware manufacturer warranty claims and issues.