TIS TECHNOLOGY DEPLOYMENT
SUPPLY CHAIN SERVICES
1. Planning Phase
TIS engineers establish a plan and course of action for the execution of all supply chain processes including:
- A detailed project schedule. Budget constraints and critical milestones are identified.
- An agreed-upon deployment strategy, pilot plan, and all logistical requirements.
- A detailed statement of work.
- The design, performance, and documentation of site surveys.
- Equipment, materials, and component needs.
- Human resource requirements and staffing levels.
- Business processes, project dependencies and training requirements.
- Additional planning, design, engineering, and consulting services as required.
2. Sourcing Phase
TIS sourcing, materials, and logistics experts identify, select, and schedule all sources of supply.
- Identify sourcing needs in keeping with master project plan.
- Apply TIS technology domain expertise to identify alternate materials, and lower cost options.
- Identify, vet and select suppliers.
- Schedule equipment and material deliveries.
- Assist customer with appropriate financing options.
- Identify and define project build requirements.
3. Building Phase
TIS contract manufacturing assembles, tests, packages, and stages product for delivery.
- Picks necessary equipment and materials from inventory.
- Aligns production schedule with project deployment plan.
- Configures devices according to manufacturer and customer specifications.
- Assembles, and tests integrated systems and finalizes system documentation.
- Stages, labels, packages, and palletizes completed system kits.
- Ships, tracks, and delivers completed kits to customer sites for installation.
4. Deployment Phase
Logistics crews load and ship product. TIS field technicians organize and complete installation.
- Confirm and validate project schedule and constraints.
- Dispatch field technicians to specific sites.
- Execute installation according to project plan.
- Verify site completion acceptance with customer.
- Train customer staff.
- Turnover all site-specific documentation.
- Track customer satisfaction with customer.
- Track overall project deployment status.
- Establish and maintain expectations for service and return activities.
5. Service and Return Phase
TIS services, troubleshoots and replaces defective product either on-site or as a depot service.
- Tracks equipment according to service and warranty requirements.
- Dispatches equipment and crews, as approriate, after calls are received by the Customer Service Center.
- Services and repairs equipment, as appropriate, or de-installs, inventories, packages, and returns.
- Provides data destruction and hardware disposal services according to regulatory, and industry requirements.
- Inventories and warehouses refurbished equipment for redeployment.
- Provides comprehensive reporting for disposed and refurbished equipment.
Today's enterprise depends heavily on advanced technologies to process, share, and track ever-increasing amounts of information. These technologies, in turn, call for the design, engineering, and deployment of complex technology infrastructures. Effective planning as well as efficient execution of literally hundreds if not thousands of process steps is fundamental to on-time, on-budget, and risk-free deployments. In other words, the technology deployment supplier must possess core competencies across the entire Supply Chain of processes to ensure successful execution.
TIS has the people, processes, facilities, systems, tools and, most of all, a customer-oriented culture that ensures mastery over every stage and process of the Technology Deployment Supply Chain. The upshot is an uninterrupted record of successful installations in countless customer settings, many times, under very demanding project timelines.
As a true Supply Chain Partner, TIS becomes part of the fabric of a customer's project. It is through this close collaborative relationship that TIS' contribution to the customer's project can be maximized. TIS engineers and project management experts assist the customer in crafting a comprehensive plan of action, contrasting and comparing the plan to their experiences in similar settings. TIS domain expertise in network technologies, as well as other technical areas, many times affords the Company the opportunity to recommend design changes that result in better system performance, longer asset life, or reduced cost.
The TIS advantage-the industry's fastest, most accurate deployments-is achieved through careful planning and execution. Automated configuration; streamlined integration and testing; quality control through vigilant project management and communication-enhanced with advanced software tools;it all comes together in a central location-where potential impediments which might impact large scale deployments are largely reduced or eliminated.
The TIS Staging and Configuration Center
Requirements are defined. The project plan is set. The staff at TIS' Staging and Configuration Center stands ready to turn out precisely-packaged systems. The Company's near-100,000-sq ft facility is the industry's showcase for high-volume device preparation and verification. A model of efficiency and organization, hundreds of thousands of devices pass through the premises annually: tracked, precisely configured, tested, and assembled as complete kits that dramatically reduce on-site installation times.
Communication. Coordination. Quality Assurance.
Welcome to…eDeploy.™
Not one step in the process goes unchecked. TIS' proprietary web-based application-eDeploy-is the central hub for all project documentation, and it augments detailed monitoring practices already inherent in our superior project management. With eDeploy, everyone involved has access: TIS project managers, suppliers and installation teams-and most importantly-customers. Their key contacts are essential to our service excellence; they log in for timely status updates and to make immediate change orders when needed. Schedule and locations, configuration data, and testing requirements are immediately adjusted upon request. Such open communication means no missteps; no delays. The planning and processes deliver on their promise-accurate deployment, minimal business disruption, ROI, and total customer satisfaction.